Frequently Asked Questions

24 hours notice for returning clients to book a pet sit, and 3 days, (72 hours), notice for overnight stays and new clients.

We have a no refunds policy. Clients may be issued a credit for services in special circumstances, however, it is not guaranteed. Changes can be made up to 48 hours in advance, 24 hours in emergency circumstances.

Yes, at no extra charge.

No extra fee for up to 5 cats in the home.

Lap of Luxury can accommodate most requests as long as there are instructions, there is enough time in the visit and it is discussed prior to the visit.

For cats, at least one visit a day is recommended to ensure they are eating, drinking and using the bathroom enough.The duration of the visit is totally up to you. We offer; 30 minute, 45 minute and 60 minute visits but can accommodate longer requests too. We advise that you take your pets normal routine and how much human attention they normally have into consideration when booking.

Ashten and Jen are the only employees that will be doing the visits.

Yes, our pricing starts at $155 per overnight stay.

Ashten is certified in Pet First Aid and CPR and will transport your pet to their veterinary clinic if it is open. If their veterinary clinic is closed they will be brought to the closest emergency vet. (This is why it is important to sign the veterinary waiver).

Clients can communicate through the Time To Pet app, email, text or by phone call.  We use Time To Pet Software for pet updates. Clients receive an email with notes about the visit and pictures/video of your fur baby. ​

Certainly! Meet & Greets are a must before Lap of Luxury comes to take care of your furry family member. We like to make sure we are a good fit for each other first.

For new clients, 50% of the invoice amount must be given before the first visit.  When the client arrives back home the other 50% is paid. For returning clients 100% of the payment is due before the visit takes place.Cash, e-transfer and credit card (via Time To Pet) are accepted.